Last updated: 03-12-2020 - 10:30

the impact of Coronavirus on our services

During this coronavirus crisis, we are doing all we can to continue our logistics services and thereby contribute to the functioning of society. We are also striving to create the best working conditions to protect the health and safety of all our employees.

Find out what has changed

In summary: the current state of our services

  • Belgium
  • Europe & International

We are doing everything we can to deliver both mail (newspapers, magazines, pension payments, registered mail, letters, etc.) and parcels as normally as possible. Due to the large rush of the holiday season and the ongoing safety measures, some parcels may take longer to arrive than normal. Check on the delivery status of your parcel by using our Track & Trace service. Unfortunately, our customer service is unable to provide you with additional information about the delivery status.

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All our post offices are open from Monday to Friday until 5 p.m, but closed during lunchtime from 12:30 pm to 1:30 pm. Most of them are now open Tuesday and Thursday until 6 p.m. and on Saturday until 1 p.m. You can find more details on https://www.bpost.be/­site/nl/­zoek-bpost-uw-buurt.

Due to exceptional circumstances the following post offices are closed 3/12/2020:

icon client services

Our contact center for Parcels and Mail is open from 8 am until 12:30 and from 1 pm until 5 pm from Monday to Friday.

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All Post Points and Parcel Points (previously called kariboo!) are open in accordance with the opening hours of the shops in which they are located. If a Post Point or Parcel Point has to close, or if it can no longer handle parcels, we will deliver the parcel to a delivery point that is open. See which Post Point and Parcel Point are open.

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All Parcel Lockers are in operation. Only 2 Parcel Lockers are not available due to temporary closure of the site (Nivelles shopping and Stationstraat in Sint-Niklaas).

Behind the scenes

Grégory, facteur à Tournai Quote

“Mensen helpen, dat is meer dan brieven en pakjes bezorgen. Grégory doet daarom soms zijn Superman pak aan als hij gaat werken. Zo bezorgt hij naast de brieven en pakjes ook een grote glimlach aan zijn klanten.”

Grégory,
postbode in Doornik

Most recent changes

Update of 01-12-2020 09:00

It is the busiest period of the year. To ensure that everyone can receive their parcels as quickly as possible, since Monday 23 November we are taking an exceptional measure:
- We are opening temporary Collection Points at Decathlon stores. If the addressee lives near a Decathlon store, it is possible that we will deliver their parcel to Decathlon.

Customers whose parcel is diverted will be informed email, the My bpost app and Track & Trace. More information about these temporary measures is available in the questions under Receive a Parcel.

Update of 22-10-2020 17:00

As of October 30, bpost will resume sending mail and parcels to 21 additional destinations, namely: Angola, Armenia, Aruba, Bermuda, Chad, Chile, Costa Rica, Curacao, Guatemala, Kyrgyzstan, Madagascar, Malawi, Moldova, Niger, Seychelles, Sudan, Tanzania (United Republic of), Trinidad and Tobago, Uzbekistan, Zambia and Zimbabwe. The full list of countries can be found in this page.

Update of 08-10-2020 16:00

As of Friday 9 October bpost will resume sending mail and parcels to 23 additional destinations, namely: Algeria, Botswana, Burkina Faso, Congo, Djibouti, Equatorial Guinea, Ethiopia, Gabon, Guinea, Mali, Mozambique, Namibia, Nigeria, Azerbaijan, Bangladesh, Cambodia, Iraq, Kuwait, Qatar, Argentina, Colombia, Barbados and Jamaica.

Update of 28-08-2020 08:00

As of August 28 bpost will resume sending mail and parcels to 30 additional destinations, namely: Afghanistan, Benin, Burundi, Cameroon, Congo-Brazzaville, Côte d'Ivoire, Cuba, Dominican Republic, Ecuador, Gambia, Ghana, Iran, Israel, Kazachstan, Liberia, Macao, Malidives,Mexico, Myanmar, Pakistan, Paraguay, Peru, Rwanda, Serbia, Sierra Leona, Togo, Tunisia, Uganda, Uruguay and Venezuela.

Update of 11-08-2020 16:30

Our contact center for Parcels is open from 8 am until 12:30 and from 1 pm until 5 pm from Monday to Friday, and it closes on Saturdays.
Our contact center for Mail is open from 8 am until 5 pm from Monday to Friday.

Update of 14-07-2020 10:30

As of July 15, bpost will resume sending mail and parcels to 26 additional destinations, namely: Indonesia, India, Thailand, Malaysia, Cambodia, Vietnam, Philippines, Sri Lanka, Australia, New Zealand, Turkey, United Arab Emirates, Saudi Arabia, Bahrain, Jordan, Egypt, Lebanon, Oman, Morocco, South Africa, Albania, Bosnia, Georgia, Macedonia, Kosovo and Belarus.

Update of 27-05-2020 10:30

After the United States, China, Russia, Brazil and Canada, as of Wednesday 20 May we can once again deliver parcels to certain important Asian countries. It is now possible to send parcels to Hong Kong, Taiwan, Japan, Singapore and South Korea.

Because the number of flights remains limited, and we are dependent on the local situation for delivery, we are currently unable to guarantee delivery times for destinations outside Europe. Of course, we are doing all we can to deliver your parcels as quickly as possible. bpost is closely monitoring the situation and will inform you as soon as there are changes, via the coronavirus information page.

More updates
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What does your question concern?

  • Receiving parcels
  • Sending parcels
  • Receiving post
  • Sending post
Why is bpost temporarily diverting some of its parcels? We are currently receiving an unprecedented number of parcels for processing, with peaks of 600.000 per day. It is an enormous challenge to process such volumes day after day and to deliver them to recipients on time. We are therefore taking an exceptional measure:
  • We are opening temporary Collection Points at Decathlon stores. If the addressee lives close to a Decathlon store, it is possible that we will deliver their parcel to Decathlon.

While it is not ideal for some recipients, this measure has a number of advantages:
  • Sorting and delivering parcels takes time. By delivering parcels to fewer destinations, all parcels will be available sooner for recipients.
  • Diverting a number of parcels to temporary Collection Points at Decathlon stores reduces the pressure on our other Collection Points (Post Offices, PostPoints and Parcel Lockers).

This is a temporary measure. Of course, we will do all we can to deliver all parcels as quickly as possible according to the chosen delivery method.
Why is bpost opening temporary Collection Points at Decathlon stores? We sought a solution that would make it as easy as possible for you to collect your parcel. There are various reasons why we chose to work with Decathlon for our temporary Collection Points:
  • Spread across Belgium: you don’t need to travel far to collect your parcel
  • Easily accessible: all Decathlon stores are easily accessible
  • Lots of parking: drivers will not have to look for a parking space
  • Sufficient space: we can follow all corona health measures and guarantee everyone’s safety.
I am expecting a parcel. How do I know if my parcel will be diverted or not? If your parcel is diverted, we will inform you of this via email, the My bpost app and Track & Trace. We will clearly indicate which Collection Point your parcel is waiting at.
Why has my parcel been diverted to a Decathlon store? By diverting a number of parcels to temporary Collection Points at Decathlon stores, we can process more parcels. We realise that this is not ideal, but it means you will receive your parcel sooner. This is a temporary measure. We will try to deliver your parcels to your home or your chosen Collection Point again as soon as possible.
My parcel has been diverted to a Decathlon store. How do I collect it? You collect your parcel in the same way you would from another Collection Point:
  • 1. You will receive an email from us as soon as your parcel is available.
  • 2. Take this email to the Decathlon store mentioned in the email.
  • 3. Show the barcode in the email to one of our employees.
  • 4. The employee will give you your parcel.

Tip: you can track your parcel in the My bpost app and via Track & Trace. You can also use the code from the My bpost app to collect your parcel.
The receiver can’t get to the Decathlon shop. What can he do? If the parcel has not been picked up after 5 working days (7 calendar days), the parcel will be delivered at home.
Are Post offices, Post points and Parcel Points (previously called kariboo!) open? Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m. Some of them will also close on Saturdays, you can find more details on https://www.bpost.be/­site/nl/­zoek-bpost-uw-buurt. Post Points and Parcel Points (previously called kariboo!) will be open in accordance with the opening hours of the shops in which they are located. Our automated parcel lockers remain for the most part in operation. We are closely monitoring the situation of our collection points. If your parcel is to be delivered to a point that is closed, we will do all we can to deliver it to a collection point that is open. We will inform you of this via email and/or on our Track & Trace website and in the My bpost app. To see which collection points are open, please check https://www.bpost.be/­site/nl/­zoek-bpost-uw-buurt.
I am expecting a parcel that is to be delivered to a Post Office, Post Point or Parcel Point (previously called kariboo!). Can I still collect it? Yes. You can still collect your parcel from Post Offices, Post Points and Parcel Points. Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m. Some of them will also close on Saturdays, you can find more details on https://www.bpost.be/­site/nl/­zoek-bpost-uw-buurt. The opening hours of post points and parcel points depend on the shops in which they are located, but newsagents remain open. We are closely monitoring the situation of our collection points. If your parcel is to be delivered to a location that is closed, we will do all we can to deliver it to a collection point that is open. To see which collection points are open and when, please check https://www.bpost.be/­site/nl/­zoek-bpost-uw-buurt. Our automated parcel lockers remain in operation.
Will newspapers, magazines, pensions, registered mail, letters and parcels still be delivered? Yes. We are making every effort to deliver post (newspapers, magazines, pensions, registered mail, letters etc) and parcels as normal, but take into account possible delays. There will be changes to the delivery of pensions, registered mail and parcels.
  • The mail carrier will keep a distance of at least 1,5m from the client.
  • The aim is to eliminate physical contact as much as possible.
  • If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient, and, for registered mail, after verification of his/her identity. The Royal Decree 32 published in the Belgian Moniteur on 22/06/2020 gives legal value to the delivery of registered letters without signature, since 03/13/2020.
My parcel is to be delivered to a collection point that is now closed. What will happen to it? We will deliver your parcel to a collection point that is open. We will inform you of this via email and/or on our Track & Trace website and in the My bpost app.
Will my delivery preferences still apply? Yes, we will continue as far as possible to respect your delivery preferences: in a safe place, with a neighbour, at a collection point (post office, post point or parcel point) or in a parcel locker. If you have chosen delivery to a collection point that is closed, or that can no longer handle parcels, we will deliver it to your home.
When will my parcel be delivered? We are currently treating millions of parcels per week. Given the current circumstances of high volume, the additional COVID19 safety measures and the decreased available staff, we can unfortunately not make estimates on the delivery date.
In the My bpost or on our Track & Trace the most recent available status is given. Our customer care center cannot give any additional information since they use the same software systems. Thanks in advance for your patience and understanding.
Why didn't the postman ring the doorbell? Given the security measures currently in place, the postman may deliver the parcel immediately to your mailbox or to a safe place, such as a garden shed. If the postman has delivered your parcel to a safe place, he will always leave a note in your mailbox to tell you where the package was dropped off.
Why is my recently ordered parcel already distributed and my older one not yet delivered? Is it lost? Due to the high parcel volumes and the applicable safety measures there is a delay in the distribution of the parcels. It could be that a recently ordered parcel might arrive faster than less recently ordered parcel. So don’t worry if your parcel hasn’t arrived yet, it is not lost. Know that we are doing everything we can to deliver your parcels as soon as possible while assuring our people remain safe. Thanks in advance for your patience and understanding.
What precautions are in place for bpost employees? As well as the measures that have been in force for a number of weeks, we have also taken additional measures to prevent the spread of the virus. These include:
  • Reiterating basic hygiene procedures: regular, careful handwashing, coughing and sneezing into a disposable tissue or into an elbow, minimising close contact and calling a doctor if multiple symptoms appear.
  • Teleworking.
  • Rearranging shared spaces at all bpost workplaces to ensure a minimum distance of 1,5m between people (cafeterias, meeting rooms, work posts etc).
Is it still safe for me to receive parcels and mail from the mailman? Several precautionary measures are taken by bpost to ensure the safety of each employee and client:

In the bpost offices & sorting center, the rules of social distancing (1,5 meters) are in effect. Hydroalcoholic gels are available and shared equipment is frequently cleaned. When delivering the parcel, the mailman will ring the bell, place the parcel at the door and step back to respect the rules of social distancing (1,5 meters). If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient. Mail will be dropped in the mailbox. The postman may not ring the doorbell if the package enters the mailbox or if it can be left in a safe place such as a garden shed. The aim is to eliminate physical contact as much as possible.

Niet alle helden dragen capes

Dankzij de Gezichten van bpost blijven brieven en pakketjes overal hun weg vinden. Dankzij hun inzet en doorzettingsvermogen blijven we verbonden met elkaar. En dat wordt door iedereen gewaardeerd.

not all heroes wear capes
not all heroes wear capes
not all heroes wear capes
not all heroes wear capes
not all heroes wear capes
not all heroes wear capes
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