Last updated: 04-09-2020 - 08:00

the impact of Coronavirus on our services

During this coronavirus crisis, we are doing all we can to continue our logistics services and thereby contribute to the functioning of society. We are also striving to create the best working conditions to protect the health and safety of all our employees.

Find out what has changed

In summary: the current state of our services

  • Belgium
  • Europe & International

We are making every effort to deliver mail (newspapers, magazines, pensions, registered mail, letters etc) and parcels as normal. Follow the status of your parcel through our Track & Trace

icon office

All our post offices are open from Monday to Friday until 5 p.m, but closed during lunchtime from 12:30 pm to 1:30 pm. Most of them are now open Tuesday and Thursday until 6 p.m. and on Saturday until 1 p.m. You can find more details on https://www.bpost.be/­site/nl/­zoek-bpost-uw-buurt.

icon client services

Our contact center for Parcels is open from 8 am until 12:30 and from 1 pm until 5 pm from Monday to Friday

Our contact center for Mail is open from 8 am until 5 pm from Monday to Friday.

icon shop

All Post Points and Parcel Points (previously called kariboo!) are open in accordance with the opening hours of the shops in which they are located. If a Post Point or Parcel Point has to close, or if it can no longer handle parcels, we will deliver the parcel to a delivery point that is open. See which Post Point and Parcel Point are open.

icon cubee

All Parcel Lockers are in operation. Only 2 Parcel Lockers are not available due to temporary closure of the site (university of Gent and Shopping Belle Ile Liège).

Behind the scenes

Grégory, facteur à Tournai Quote

“Mensen helpen, dat is meer dan brieven en pakjes bezorgen. Grégory doet daarom soms zijn Superman pak aan als hij gaat werken. Zo bezorgt hij naast de brieven en pakjes ook een grote glimlach aan zijn klanten.”

Grégory,
postbode in Doornik

Most recent changes

Update of 28-08-2020 08:00

As of August 28 bpost will resume sending mail and parcels to 30 additional destinations, namely: Afghanistan, Benin, Burundi, Cameroon, Congo-Brazzaville, Côte d'Ivoire, Cuba, Dominican Republic, Ecuador, Gambia, Ghana, Iran, Israel, Kazachstan, Liberia, Macao, Malidives,Mexico, Myanmar, Pakistan, Paraguay, Peru, Rwanda, Serbia, Sierra Leona, Togo, Tunisia, Uganda, Uruguay and Venezuela.

Update of 11-08-2020 16:30

Our contact center for Parcels is open from 8 am until 12:30 and from 1 pm until 5 pm from Monday to Friday, and it closes on Saturdays.
Our contact center for Mail is open from 8 am until 5 pm from Monday to Friday.

Update of 14-07-2020 10:30

As of July 15, bpost will resume sending mail and parcels to 26 additional destinations, namely: Indonesia, India, Thailand, Malaysia, Cambodia, Vietnam, Philippines, Sri Lanka, Australia, New Zealand, Turkey, United Arab Emirates, Saudi Arabia, Bahrain, Jordan, Egypt, Lebanon, Oman, Morocco, South Africa, Albania, Bosnia, Georgia, Macedonia, Kosovo and Belarus.

Update of 27-05-2020 10:30

After the United States, China, Russia, Brazil and Canada, as of Wednesday 20 May we can once again deliver parcels to certain important Asian countries. It is now possible to send parcels to Hong Kong, Taiwan, Japan, Singapore and South Korea.

Because the number of flights remains limited, and we are dependent on the local situation for delivery, we are currently unable to guarantee delivery times for destinations outside Europe. Of course, we are doing all we can to deliver your parcels as quickly as possible. bpost is closely monitoring the situation and will inform you as soon as there are changes, via the coronavirus information page.

Update of 20-05-2020 09:30

After the United States, China, Russia, Brazil and Canada, as of Wednesday 20 May we can once again deliver parcels to certain important Asian countries. It is now possible to send parcels to Hong Kong, Taiwan, Japan, Singapore and South Korea.

Because the number of flights remains limited, and we are dependent on the local situation for delivery, we are currently unable to guarantee delivery times for destinations outside Europe. Of course, we are doing all we can to deliver your parcels as quickly as possible. bpost is closely monitoring the situation and will inform you as soon as there are changes, via the coronavirus information page.

Update of 08-05-2020 12:00

From Tuesday 12 May 2020, it will be possible again to send post and parcels to the United States, Brazil, Canada, China and Russia

Please note: you must still take delays into account. The number of flights and their capacity is still very limited, and we are dependent on the local situation for deliveries. That means we cannot currently guarantee delivery times for shipments to these countries. We will of course do all we can to deliver your parcels as quickly as possible.

It is not yet possible to send post and parcels to other countries outside Europe. bpost is closely following developments and will inform you as soon as the situation changes.

Express deliveries for parcels are an exception: these can still be sent to all countries outside Europe because for this service we work with specific partners.

More updates
Less updates

What does your question concern?

  • Receiving parcels
  • Sending parcels
  • Receiving post
  • Sending post
Are Post offices, Post points and Parcel Points (previously called kariboo!) open? Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m. Some of them will also close on Saturdays, you can find more details on https://www.bpost.be/­site/nl/­zoek-bpost-uw-buurt. Post Points and Parcel Points (previously called kariboo!) will be open in accordance with the opening hours of the shops in which they are located. Our automated parcel lockers remain for the most part in operation. We are closely monitoring the situation of our collection points. If your parcel is to be delivered to a point that is closed, we will do all we can to deliver it to a collection point that is open. We will inform you of this via email and/or on our Track & Trace website and in the My bpost app. To see which collection points are open, please check https://www.bpost.be/­site/nl/­zoek-bpost-uw-buurt.
I am expecting a parcel that is to be delivered to a Post Office, Post Point or Parcel Point (previously called kariboo!). Can I still collect it? Yes. You can still collect your parcel from Post Offices, Post Points and Parcel Points. Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m. Some of them will also close on Saturdays, you can find more details on https://www.bpost.be/­site/nl/­zoek-bpost-uw-buurt. The opening hours of post points and parcel points depend on the shops in which they are located, but newsagents remain open. We are closely monitoring the situation of our collection points. If your parcel is to be delivered to a location that is closed, we will do all we can to deliver it to a collection point that is open. To see which collection points are open and when, please check https://www.bpost.be/­site/nl/­zoek-bpost-uw-buurt. Our automated parcel lockers remain in operation.
Will newspapers, magazines, pensions, registered mail, letters and parcels still be delivered? Yes. We are making every effort to deliver post (newspapers, magazines, pensions, registered mail, letters etc) and parcels as normal, but take into account possible delays. There will be changes to the delivery of pensions, registered mail and parcels.
  • The mail carrier will keep a distance of at least 1,5m from the client.
  • The aim is to eliminate physical contact as much as possible.
  • If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient, and, for registered mail, after verification of his/her identity. The Royal Decree 32 published in the Belgian Moniteur on 22/06/2020 gives legal value to the delivery of registered letters without signature, since 03/13/2020.
My parcel is to be delivered to a collection point that is now closed. What will happen to it? We will deliver your parcel to a collection point that is open. We will inform you of this via email and/or on our Track & Trace website and in the My bpost app.
Will my delivery preferences still apply? Yes, we will continue as far as possible to respect your delivery preferences: in a safe place, with a neighbour, at a collection point (post office, post point or parcel point) or in a parcel locker. If you have chosen delivery to a collection point that is closed, or that can no longer handle parcels, we will deliver it to your home.
When will my parcel be delivered? We are currently treating millions of parcels per week. Given the current circumstances of high volume, the additional COVID19 safety measures and the decreased available staff, we can unfortunately not make estimates on the delivery date.
In the My bpost or on our Track & Trace the most recent available status is given. Our customer care center cannot give any additional information since they use the same software systems. Thanks in advance for your patience and understanding.
Why didn't the postman ring the doorbell? Given the security measures currently in place, the postman may deliver the parcel immediately to your mailbox or to a safe place, such as a garden shed. If the postman has delivered your parcel to a safe place, he will always leave a note in your mailbox to tell you where the package was dropped off.
Why is my recently ordered parcel already distributed and my older one not yet delivered? Is it lost? Due to the high parcel volumes and the applicable safety measures there is a delay in the distribution of the parcels. It could be that a recently ordered parcel might arrive faster than less recently ordered parcel. So don’t worry if your parcel hasn’t arrived yet, it is not lost. Know that we are doing everything we can to deliver your parcels as soon as possible while assuring our people remain safe. Thanks in advance for your patience and understanding.
What precautions are in place for bpost employees? As well as the measures that have been in force for a number of weeks, we have also taken additional measures to prevent the spread of the virus. These include:
  • Reiterating basic hygiene procedures: regular, careful handwashing, coughing and sneezing into a disposable tissue or into an elbow, minimising close contact and calling a doctor if multiple symptoms appear.
  • Teleworking.
  • Rearranging shared spaces at all bpost workplaces to ensure a minimum distance of 1,5m between people (cafeterias, meeting rooms, work posts etc).
Is it still safe for me to receive parcels and mail from the mailman? Several precautionary measures are taken by bpost to ensure the safety of each employee and client:

In the bpost offices & sorting center, the rules of social distancing (1,5 meters) are in effect. Hydroalcoholic gels are available and shared equipment is frequently cleaned. When delivering the parcel, the mailman will ring the bell, place the parcel at the door and step back to respect the rules of social distancing (1,5 meters). If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient. Mail will be dropped in the mailbox. The postman may not ring the doorbell if the package enters the mailbox or if it can be left in a safe place such as a garden shed. The aim is to eliminate physical contact as much as possible.

Niet alle helden dragen capes

Dankzij de Gezichten van bpost blijven brieven en pakketjes overal hun weg vinden. Dankzij hun inzet en doorzettingsvermogen blijven we verbonden met elkaar. En dat wordt door iedereen gewaardeerd.

not all heroes wear capes
not all heroes wear capes
not all heroes wear capes
not all heroes wear capes
not all heroes wear capes
not all heroes wear capes
Scroll up