Last updated: 27-03-2020 - 13:30
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Coronavirus in Belgium: the impact on our services

During this coronavirus crisis, we are doing all we can to continue our logistics services and thereby contribute to the functioning of society. We are also striving to create the best working conditions to protect the health and safety of all our employees.

On this page you will find the latest information on the impact of Covid-19 on our services. We will keep you informed of any further developments.

In summary: the current state of our services

The federal and federated governments have introduced strict measures to prevent the further spread of the virus. bpost has taken a number of steps to continue to offer the best possible service while protecting employees and citizens.

Belgium

We are making every effort to deliver mail (newspapers, magazines, pensions, registered mail, letters etc) and parcels as normal. But take into account a possible delay in the delivery of your package.

Europe

Keep in mind that different countries have taken measures that have an impact on the logistics process. In many countries, delivery is delayed, but all services are available. For more details, check the frequently asked questions below.

Regarding France:

The majority of Post Offices and Post Points in France are closed. Therefore, in France you can only deliver packages at home. If the receiver is not at home, the package will be delivered to the nearest open Post Office. All packages that were meant to be delivered to a Post Point that is now closed will be safely stored and delivered at the moment that the postal service is again operational.

Moreover, due to the closure of the French network for 5 days (25/03, 28/03, 30/03, 31/03 and 04/04), please expect a delay on the delivery of mail and parcels around those days. The distribution of parcels and mail is ensured but delayed. We advise you not to drop off your parcel shipments the day before these closing days.

International

Because of the decreasing number of flights and the reduced capacity, bpost – just like other postal service providers – is temporarily unable to deliver mail and parcels to destinations outside Europe. We are obliged to invoke a situation of force majeur. We have stopped accepting letters, parcels and EMS items destined for outside Europe, with immediate effect. This will remain in effect until sufficient transport capacity becomes available.

Concretely, this means that you can drop off parcels and letters with the following destinations:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom, Switzerland, Norway and Russia.

For all other countries, the situation is still unclear. We are looking for a solution.

Express parcel shipments are the only exception: these can still be sent outside Europe because for this service we work with specific partners. Local restrictions may result in longer delivery times. Because our partners use different shipping methods (such as individual aircraft, for example), these types of shipments have a slightly higher price.

What does your question concern?

Receiving parcels

  • Will post offices, post points and kariboo! points close? Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m and on Saturdays. Post points and kariboo! points will be open in accordance with the opening hours of the shops in which they are located. Our automated parcel lockers remain for the most part in operation. We are closely monitoring the situation of our collection points. If your parcel is to be delivered to a point that is closed, we will do all we can to deliver it to a collection point that is open. We will inform you of this via email and/or on our Track & Trace website and in the My bpost app. To see which collection points are open, please check https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.
  • I am expecting a parcel that is to be delivered to a post office, post point or kariboo! point. Can I still collect it? Yes. You can still collect your parcel from post offices, post points and kariboo! points. Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m. In accordance with guidelines from the federal government they will be closed on Saturday 28 March. The opening hours of post points and kariboo! points depend on the shops in which they are located, but newsagents remain open. We are closely monitoring the situation of our collection points. If your parcel is to be delivered to a location that is closed, we will do all we can to deliver it to a collection point that is open. To see which collection points are open and when, please check https://www.bpost.be/site/nl/zoek-bpost-uw-buurt. Our automated parcel lockers remain in operation.
  • Will newspapers, magazines, pensions, registered mail, letters and parcels still be delivered? Yes. We are making every effort to deliver post (newspapers, magazines, pensions, registered mail, letters etc) and parcels as normal, but take into account possible delays. There will be changes to the delivery of pensions, registered mail and parcels.
    • The mail carrier will keep a distance of at least 1m from the client.
    • The aim is to eliminate physical contact as much as possible.
    • If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient.
  • Will my delivery preferences still apply? Yes, we will continue as far as possible to respect your delivery preferences: in a safe place, with a neighbour, at a collection point (post office, post point or kariboo! point) or in a parcel locker. If you have chosen delivery to a collection point that is closed, or that can no longer handle parcels, we will deliver it to your home.
  • What precautions are in place for bpost employees? As well as the measures that have been in force for a number of weeks, we have also taken additional measures to prevent the spread of the virus. These include:
    • Reiterating basic hygiene procedures: regular, careful handwashing, coughing and sneezing into a disposable tissue or into an elbow, minimising close contact and calling a doctor if multiple symptoms appear.
    • Teleworking.
    • Rearranging shared spaces at all bpost workplaces to ensure a minimum distance of 1m between people (cafeterias, meeting rooms, work posts etc).
  • My parcel is to be delivered to a collection point that is now closed. What will happen to it? We will deliver your parcel to a collection point that is open. We will inform you of this via email and/or on our Track & Trace website and in the My bpost app.
  • Is it still safe for me to receive parcels or mail from the mailman? Several precautionary measures are taken by bpost to ensure the safety of each employee and client:

    In the bpost offices & sorting center, the rules of social distancing (1,5 meters) are in effect. Hydroalcoholic gels are available and shared equipment is frequently cleaned. When delivering the parcel, the mailman will ring the bell, place the parcel at the door and step back to respect the rules of social distancing (1,5 meters). If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient. Mail will be dropped in the mailbox.

Sending parcels

  • Will my parcels still be delivered? Belgium:Yes, we are doing everything possible to deliver parcels as normal. But take into account possible delays.

    Europe: Bear in mind that different countries have taken measures that may have an impact on the logistics process. In many countries there may be delays but all services are available.

    Regarding France:

    The majority of Post Offices and Post Points in France are closed. This is why in France you can only deliver packages at home. If the receiver is not at home, the package will be delivered to the nearest open Post Office. All packages that were meant to be delivered to a Post Point that is now closed will be safely stored and delivered at the moment that the postal service is again operational.

    Moreover, due to the closure of the French network for 5 days (25/03, 28/03, 30/03, 31/03 and 04/04), please expect a delay on the delivery of mail and parcels around those days. The distribution of parcels and mail is ensured but delayed. We advise you not to drop off your parcel shipments the day before these closing days.


    Outside Europe: Because of the decreasing number of flights and the reduced capacity, bpost – just like other postal service providers – is temporarily unable to deliver mail and parcels to destinations outside Europe. We are obliged to invoke a situation of force majeur. We have stopped accepting letters, parcels and EMS items destined for outside Europe, with immediate effect. This will remain in effect until sufficient transport capacity becomes available.

    Concretely, this means that you can drop off parcels and letters with the following destinations: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom, Switzerland, Norway and Russia.

    For all other countries, the situation is still unclear. We are looking for a solution.

    Express parcel shipments are the only exception: these can still be sent outside Europe because for this service we work with specific partners. Local restrictions may result in longer delivery times.
  • Can I still submit parcels to bpost? Yes, you can still submit parcels at our post offices, post points and (Hyper) Masspost Center(s). If one of these points is closed, or can no longer deliver parcels, this will be indicated on https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.
  • Do (Hyper) MassPost centers remain open? Yes, all of our (Hyper) MassPost centers are currently open during their normal business hours for customers with mail and parcels. On https://www.bpost2.be/locations/business/fr/both.php you’ll find the addresses of the (Hyper)MassPost centers.
  • Will bpost still collect my parcels through the Collect service? The service is guaranteed as much as possible. It might be possible that the time of collection differs from the contractual time. In order to facilitate compliance with government-imposed measures when collecting mail, we ask you to:
    • deposit your mail in a visible and easily accessible way without the mailman having to register, call or go to another address
    • place your shipments as close to your front door as possible
    • place your barcode to your main entrance as far as possible so that it can be scanned by our mailman. If the barcode is not accessible, it will not be possible to provide evidence that the mailman came during this period of seclusion.
  • Are post offices, post points and kariboo! points open? Can I still send parcels to a collection point? Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m and on Saturdays. Post points and kariboo! points will be open in accordance with the opening hours of the shops in which they are located. Our automated parcel lockers remain in operation. We are closely monitoring the situation of our collection points. If your parcel is to be delivered to a point that is closed, we will do all we can to deliver it to a collection point that is open. We will inform the recipient of this via email and/or on our Track & Trace website and in the My bpost app. To see which collection points are open, please check https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.
  • Will delivery preferences be respected? Yes, we will continue as far as possible to respect customers’ delivery preferences: in a safe place, with a neighbour, at a collection point, or directly to a collection point. If the customer has chosen delivery to a collection point that is closed, or that can no longer handle parcels, we will deliver it to their home.
  • Do you still operate Cash-on-Delivery (also known as delivery against payment or payment on delivery)? Yes. Parcels for which the addressee pays the shipping costs at the point of delivery will still be delivered. In some cases, we cannot offer this service at home. In that case, we will let the recipient know that they can collect their parcel from a post office.
  • Can we still request a signature for registered mail? Yes. In consultation with and in the presence of the recipient, the mail carrier will sign to confirm receipt. This minimises the chance of further spreading the virus.
  • What happens to the parcel if the recipient is not in? If a customer is not home at the point of delivery, the mail carrier will attempt to leave the parcel in a safe place or with a neighbour. If this is not possible, the parcel will be available from the nearest available collection point. If the customer has stated delivery preferences, we will as far as possible deliver according to those preferences: in a safe place, with a neighbour, at a collection point, or directly to a collection point.
  • Are the (Hyper) Masspost Centers still open? Yes, all (Hyper) MassPost centers are currently open during their normal business hours for customers with mail and parcels. On https://www.bpost2.be/locations/business/fr/both.php you’ll find the addresses of the (Hyper)MassPost centers.
  • How will Covid-19 affect the level of service provision? We are doing all we can to continue our logistics services and thereby contribute to the functioning of society. While the virus is not spread via parcels, our mail carriers will still be extra alert to all hygiene measures. For the time being, they will sign for shipments that require a signature, in the presence of the recipient. We are also keeping an appropriate distance (guideline 1 metre) and avoiding physical contact.

Receiving post

  • Are post offices, post points and kariboo! points open? Yes. Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m and on Saturdays. Post points and kariboo! points will be open in accordance with the opening hours of the shops in which they are located. To see which collection points are open, please check https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.
  • Can I leave my post at a post office? To minimise the risks, we encourage everyone to limit their visits to post offices to urgent reasons and use the available alternatives according to their needs: red post boxes for prepaid post, parcel lockers, and cash machines for cash withdrawals and deposits.
  • Will newspapers, magazines, pensions, letters and registered mail still be delivered? Yes. We are making every effort to deliver newspapers, magazines, pensions, letters and registered mail as normal. But take into account possible delays.
    • The mail carrier will keep a distance of at least 1m from the client.
    • The aim is to eliminate physical contact as much as possible.
    • If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient.
  • My company must temporarily close, how can I receive my mail? You have the possibility of requesting a transfer of your mail or having your mail kept at the post office, for a temporary period. Your request can be made directly online.
    • ‘Temporary conservation of mail’: we keep your mail in the post office of your choice during the closure of your business - We will deliver all of your mail in one package when you return. This service may be subscribed from 1 week up to 6 weeks, the choice is yours. You can subscribe to the service via the following link: https://dmm.bpost.be/fr/b2b/storage/home
    • 'Temporary transfer service': we temporarily transfer your mail from your current address to a new address. This service may be subscribed from 2 weeks up to 3 months, the choice is yours. You can subscribe to the service via the following link: https://dmm.bpost.be/fr/b2b/mails/home
    You will find the prices for these services below: https://www.bpost.be/site/fr/solutions-professionnelles/consultez-nos-tarifs-professionnels#brieven
  • Will post still be delivered outside Europe? The cancellation of multiple flights by airlines has resulted in several postal companies announcing in the past few days a suspension or delay of the shipment and delivery of parcels and mail to non-European countries. bpost too has had to suspend the shipment of post and parcels to destination outside Europe, as of Wednesday 18 March. Within Europe there may also be an impact. bpost is keeping a close eye on developments, while we also look for alternatives. We ask individuals and companies not to send post or parcels to destinations outside Europe.
  • What precautions are in place for bpost employees? As well as the measures that have been in force for a number of weeks, we have also taken additional measures to prevent the spread of the virus. These include:
    • Reiterating basic hygiene procedures: regular, careful handwashing, coughing and sneezing into a disposable tissue or into an elbow, minimising close contact and calling a doctor if multiple symptoms appear.
    • Teleworking.
    • Rearranging shared spaces at all bpost workplaces to ensure a minimum distance of 1m between people (cafeterias, meeting rooms, work posts etc).

Sending post

  • Will newspapers, magazines, pensions, letters and registered mail still be delivered? Yes. We are making every effort to deliver newspapers, magazines, pensions, letters and registered mail as normal. But take into account possible delays.
  • Are post offices, post points and kariboo! points open? Yes. Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m and on Saturdays. Post points and kariboo! points will be open in accordance with the opening hours of the shops in which they are located. To see which collection points are open, please check https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.
  • Are the (Hyper) Masspost Centers still open? All our (Hyper)MassPost centers are currently open during their normal business hours for customers with mail and parcels. On https://www.bpost2.be/locations/business/fr/both.php you’ll find the addresses of the (Hyper)MassPost centers.
  • Will bpost still collect my parcels through the Collect service? The service is guaranteed as much as possible. It might be possible that the time of collection differs from the contractual time. In order to facilitate compliance with government-imposed measures when collecting mail, we ask you to:
    • deposit your mail in a visible and easily accessible way without the mailman having to register, call or go to another address
    • place your shipments as close to your front door as possible
    • place your barcode to your main entrance as far as possible so that it can be scanned by our postman. If the barcode is not accessible, it will not be possible to provide evidence that the postman came during this period of seclusion.
  • How can I inform bpost that it is not necessary to collect my post? If you want to inform your mail carrier that they needn’t collect your post, fill in the ‘Temporary Stop Holidays’ (TSH) form at http://bpost2.be/collect_send_stamp/nl.
    • It is possible to adjust the start date (standard 4 working days) but you can enter one of your choice (for example from today).
    • If necessary, you can make new requests through the same channel.
  • Is the First Service still in operation? The First Service is operational until further notice. We ask you, as much as possible, and as the first and most effective measure, to empty your mailbox daily.
  • How will my incoming First Service post be managed if my company is closed? if your company usually receives its mail before 9 am ('First Service'), we ask you to empty your mailbox daily so that the postman can easily deliver your mail. If your company closes in the next few days or if you fear your mailbox will be filled quickly, we invite you to subscribe to the service:
    • ‘Temporary conservation of mail’: we keep your mail in the post office of your choice during the closure of your business - We will deliver all of your mail in one package when you return. This service may be subscribed from 1 week up to 6 weeks, the choice is yours. You can subscribe to the service via the following link: https://dmm.bpost.be/fr/b2b/storage/home
    • 'Temporary transfer service': we temporarily transfer your mail from your current address to a new address. This service may be subscribed from 2 weeks up to 3 months, the choice is yours. You can subscribe to the service via the following link: https://dmm.bpost.be/fr/b2b/mails/home
    You will find the prices for these services below: https://www.bpost.be/site/fr/solutions-professionnelles/consultez-nos-tarifs-professionnels#brieven
  • How will Covid-19 affect the level of service provision? During this coronavirus crisis, we are doing all we can to continue our logistics services and thereby contribute to the functioning of society. We are also striving to create the best working conditions to protect the health and safety of all our employees. There will be changes to the delivery of pensions, registered mail and parcels.
    • The mail carrier will keep a distance of at least 1m from the client.
    • The aim is to eliminate physical contact as much as possible.
    • If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient.
  • Given the possible increase in the number of parcels, does bpost have sufficient capacity to process and deliver the post? We remain committed to our duty of providing a complete postal service to the best of our abilities, with the support and engagement of our thousands of staff on the street, in sorting centres, in post office and elsewhere. Just like all postal operators around the world, bpost is feeling the consequences of this extraordinary situation on its activities. Every day we adapt our measures to fulfil the expectations of our customers and at the same time protect the health and safety of our staff.
  • Will post still be delivered outside Europe? The cancellation of multiple flights by airlines has resulted in several postal companies announcing in the past few days a suspension or delay of the shipment and delivery of parcels and mail to non-European countries. bpost too has had to suspend the shipment of post and parcels to destinations outside Europe, as of Wednesday 18 March. Within Europe there may also be an impact. bpost is keeping a close eye on developments, while we also look for alternatives. We ask individuals and companies not to send post or parcels to destinations outside Europe.
  • Can we still request a signature for registered mail? Yes. In consultation with and in the presence of the recipient, the delivery worker will sign to confirm receipt. This minimises the chance of further spreading the virus.

Most recent changes

Update of 27-03-2020 13:30

  • All our (Hyper) MassPost centers are currently open during their normal business hours ;
  • Our post offices remain open during the week until 5 p.m but close from 12:30 pm to 1:30 pm and on Saturdays ;
  • If your company is temporarily closed, you can request a ‘Temporary Storage’ of your mail and parcels via the following link: https://dmm.bpost.be/fr/b2b/storage/home OR request a 'Temporary transfer service' via the following link: https://dmm.bpost.be/fr/b2b/mails/home

A look behind the scenes