Last updated: 27-05-2020 - 10:30
Find out what has changed

Coronavirus in Belgium: the impact on our services

During this coronavirus crisis, we are doing all we can to continue our logistics services and thereby contribute to the functioning of society. We are also striving to create the best working conditions to protect the health and safety of all our employees.

On this page you will find the latest information on the impact of Covid-19 on our services. We will keep you informed of any further developments.

In summary: the current state of our services

Belgium

We are making every effort to deliver mail (newspapers, magazines, pensions, registered mail, letters etc) and parcels as normal. But take into account a possible delay in the delivery of your package.

Europe & International

Different countries have put measures in place that have an impact on the logistics process. For many countries it’s still possible to deliver parcels and mail but delays may occur. The number of flights and their capacity is still very limited, and we are dependent on the local situation for deliveries. That means we cannot currently guarantee delivery times for shipments to these countries. We will of course do all we can to deliver your parcels as quickly as possible.

Countries where parcels and mail can still be delivered:.

  • Europe: all countries incl. Russia, except Moldova, Albania, Bosnia,
  • Belarus, Georgia, Faroe Islands, Macedonia, Montenegro and Turkey
  • America: Brazil, Canada, USA
  • Asia: China, Hong Kong, Taiwan, Japan, Singapore and South Korea
  • It is not yet possible to send post and parcels to other countries. bpost is closely following developments and will inform you as soon as the situation changes.

    Express deliveries for parcels are an exception: these can still be sent to all countries outside Europe because for this service we work with specific partners.
    See the FAQ list below for more information (question “What is the current situation with national and international parcel deliveries?”).

    What does your question concern?

    Receiving parcels

    • Are Post offices, Post points and Parcel Points (previously called kariboo!) open? Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m. Some of them will also close on Saturdays, you can find more details on https://www.bpost.be/site/nl/zoek-bpost-uw-buurt. Post Points and Parcel Points (previously called kariboo!) will be open in accordance with the opening hours of the shops in which they are located. Our automated parcel lockers remain for the most part in operation. We are closely monitoring the situation of our collection points. If your parcel is to be delivered to a point that is closed, we will do all we can to deliver it to a collection point that is open. We will inform you of this via email and/or on our Track & Trace website and in the My bpost app. To see which collection points are open, please check https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.
    • I am expecting a parcel that is to be delivered to a Post Office, Post Point or Parcel Point (previously called kariboo!). Can I still collect it? Yes. You can still collect your parcel from Post Offices, Post Points and Parcel Points. Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m. Some of them will also close on Saturdays, you can find more details on https://www.bpost.be/site/nl/zoek-bpost-uw-buurt. The opening hours of post points and parcel points depend on the shops in which they are located, but newsagents remain open. We are closely monitoring the situation of our collection points. If your parcel is to be delivered to a location that is closed, we will do all we can to deliver it to a collection point that is open. To see which collection points are open and when, please check https://www.bpost.be/site/nl/zoek-bpost-uw-buurt. Our automated parcel lockers remain in operation.
    • Will newspapers, magazines, pensions, registered mail, letters and parcels still be delivered? Yes. We are making every effort to deliver post (newspapers, magazines, pensions, registered mail, letters etc) and parcels as normal, but take into account possible delays. There will be changes to the delivery of pensions, registered mail and parcels.
      • The mail carrier will keep a distance of at least 1,5m from the client.
      • The aim is to eliminate physical contact as much as possible.
      • If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient.
    • My parcel is to be delivered to a collection point that is now closed. What will happen to it? We will deliver your parcel to a collection point that is open. We will inform you of this via email and/or on our Track & Trace website and in the My bpost app.
    • Will my delivery preferences still apply? Yes, we will continue as far as possible to respect your delivery preferences: in a safe place, with a neighbour, at a collection point (post office, post point or parcel point) or in a parcel locker. If you have chosen delivery to a collection point that is closed, or that can no longer handle parcels, we will deliver it to your home.
    • When will my parcel be delivered? We are currently treating millions of parcels per week. Given the current circumstances of high volume, the additional COVID19 safety measures and the decreased available staff, we can unfortunately not make estimates on the delivery date.
      In the My bpost or on our Track & Trace the most recent available status is given. Our customer care center cannot give any additional information since they use the same software systems. Thanks in advance for your patience and understanding.
    • Why didn't the postman ring the doorbell? Given the security measures currently in place, the postman may deliver the parcel immediately to your mailbox or to a safe place, such as a garden shed. If the postman has delivered your parcel to a safe place, he will always leave a note in your mailbox to tell you where the package was dropped off.
    • Why is my recently ordered parcel already distributed and my older one not yet delivered? Is it lost? Due to the high parcel volumes and the applicable safety measures there is a delay in the distribution of the parcels. It could be that a recently ordered parcel might arrive faster than less recently ordered parcel. So don’t worry if your parcel hasn’t arrived yet, it is not lost. Know that we are doing everything we can to deliver your parcels as soon as possible while assuring our people remain safe. Thanks in advance for your patience and understanding.
    • What precautions are in place for bpost employees? As well as the measures that have been in force for a number of weeks, we have also taken additional measures to prevent the spread of the virus. These include:
      • Reiterating basic hygiene procedures: regular, careful handwashing, coughing and sneezing into a disposable tissue or into an elbow, minimising close contact and calling a doctor if multiple symptoms appear.
      • Teleworking.
      • Rearranging shared spaces at all bpost workplaces to ensure a minimum distance of 1,5m between people (cafeterias, meeting rooms, work posts etc).
    • Is it still safe for me to receive parcels and mail from the mailman? Several precautionary measures are taken by bpost to ensure the safety of each employee and client:

      In the bpost offices & sorting center, the rules of social distancing (1,5 meters) are in effect. Hydroalcoholic gels are available and shared equipment is frequently cleaned. When delivering the parcel, the mailman will ring the bell, place the parcel at the door and step back to respect the rules of social distancing (1,5 meters). If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient. Mail will be dropped in the mailbox. The postman may not ring the doorbell if the package enters the mailbox or if it can be left in a safe place such as a garden shed.The aim is to eliminate physical contact as much as possible.

    Sending parcels

    • What is the current situation with national and international parcel deliveries? Belgium: We are doing everything possible to deliver parcels as normal. But take into account possible delays.

      Europe & International: Different countries have put measures in place that have an impact on the logistics process. For many countries it’s still possible to deliver parcels and mail but delays may occur. The number of flights and their capacity is still very limited, and we are dependent on the local situation for deliveries. That means we cannot currently guarantee delivery times for shipments to these countries. We will of course do all we can to deliver your parcels as quickly as possible.

      Countries where parcels or mail can still be delivered with possible delays:
      • Europe: all countries incl. Russia, except: Moldova, Albania, Bosnia, Belarus, Georgia, Faroe Islands, Macedonia, Montenegro and Turkey
      • America: Brazil, Canada, USA
      • Asia: China, Hong Kong, Taiwan, Japan, Singapore and South Korea

      It is not yet possible to send post and parcels to other countries. bpost is closely following developments and will inform you as soon as the situation changes.

      Express deliveries for parcels are an exception: these can still be sent to all countries outside Europe because for this service we work with specific partners. Local restrictions may result in longer delivery times. Because our partners use different shipping methods (such as individual aircraft, for example), these types of shipments have a slightly higher price.

      In order to guarantee an efficient process, having a detailed description of the product is important for the Express Parcel Shipments. The shipment might require manual inspection when the description incomplete or vague, leading to delays or even blocking of the shipment. Therefore, make the description as specific as possible (e.g: do not just write “Toys” but use “3 Remote Control Cars made from made of polycarbonate” or do not just write “Textiles” but write “Four women’s t-shirts made of wool”).

      Some restrictions:

      Italy: New dimensions and weight restrictions: only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice.

      If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed in accordance with the Prime Ministerial Decree of 25 March 2020, items can be returned to sender after the first delivery attempt. The list of the most affected municipalities is updated regularly and is available on the following page of the Poste Italiane website: https://www.poste.it/emergenza-covid19.html

    • Can I still submit parcels to bpost? Yes, you can still submit parcels at our post offices, post points and (Hyper) Masspost Center(s). If one of these points is closed, or can no longer deliver parcels, this will be indicated on https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.
    • Do (Hyper) MassPost centers remain open? Yes, all of our (Hyper) MassPost centers are currently open during their normal business hours for customers with mail and parcels. On https://www.bpost2.be/locations/business/fr/both.php you’ll find the addresses of the (Hyper)MassPost centers.
    • Will bpost still collect my parcels through the Collect service? The service is guaranteed as much as possible. It might be possible that the time of collection differs from the contractual time. In order to facilitate compliance with government-imposed measures when collecting mail, we ask you to:
      • deposit your mail in a visible and easily accessible way without the mailman having to register, call or go to another address
      • place your shipments as close to your front door as possible
      • place your barcode to your main entrance as far as possible so that it can be scanned by our mailman. If the barcode is not accessible, it will not be possible to provide evidence that the mailman came during this period of seclusion.
    • Are Post Offices, Post Points and Parcel Points (previously called kariboo!) open? Can I still send parcels to a collection point? Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m. Some of them will also close on Saturdays, you can find more details on https://www.bpost.be/site/nl/zoek-bpost-uw-buurt. Post Points and Parcel Points will be open in accordance with the opening hours of the shops in which they are located. Our automated parcel lockers remain in operation. We are closely monitoring the situation of our collection points. If your parcel is to be delivered to a point that is closed, we will do all we can to deliver it to a collection point that is open. We will inform the recipient of this via email and/or on our Track & Trace website and in the My bpost app. To see which collection points are open, please check https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.
    • Will delivery preferences be respected? Yes, we will continue as far as possible to respect customers’ delivery preferences: in a safe place, with a neighbour, at a collection point, or directly to a collection point. If the customer has chosen delivery to a collection point that is closed, or that can no longer handle parcels, we will deliver it to their home.
    • Do you still operate Cash-on-Delivery (also known as delivery against payment or payment on delivery)? Can I request a second presentation? Yes. Parcels for which the addressee pays the shipping costs at the point of delivery will still be delivered. In some cases, we cannot offer this service at home. In that case, we will let the recipient know that they can collect their parcel from a post office. It is temporarily not possible to request a second presentation of this type of parcels.
    • Why do I need to pick up my Cash-on-Delivery parcel (also known as delivery against payment or payment on delivery) in a Post office or Post point instead of it being delivered at my address? For safety reasons for our mailmen, parcels with cash-on-delivery are temporarily directly delivered to a Post office or Post Point.
    • Can we still request a signature for registered mail? Yes. In consultation with and in the presence of the recipient, the mail carrier will sign to confirm receipt. This minimises the chance of further spreading the virus.
    • What happens to the parcel if the recipient is not in? If a customer is not home at the point of delivery, the mail carrier will attempt to leave the parcel in a safe place or with a neighbour. If this is not possible, the parcel will be available from the nearest available collection point or Parcel Locker. If the customer has stated delivery preferences, we will as far as possible deliver according to those preferences: in a safe place, with a neighbour, at a collection point, or directly to a collection point. This applies to week day deliveries as well as Saturdays deliveries.
    • Are the (Hyper) Masspost Centers still open? Yes, all (Hyper) MassPost centers are currently open during their normal business hours for customers with mail and parcels. On https://www.bpost2.be/locations/business/fr/both.php you’ll find the addresses of the (Hyper)MassPost centers.
    • How will Covid-19 affect the level of service provision? We are doing all we can to continue our logistics services and thereby contribute to the functioning of society. While the virus is not spread via parcels, our mail carriers will still be extra alert to all hygiene measures. For the time being, they will sign for shipments that require a signature, in the presence of the recipient. We are also keeping an appropriate distance (guideline 1,5 metre) and avoiding physical contact.

    Receiving post

    • Are Post Offices, Post Points and Parcel Points (previously called kariboo!) open? Yes. Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m. Some of them will also close on Saturdays, you can find more details on https://www.bpost.be/site/nl/zoek-bpost-uw-buurt. Post Points and Parcel Points will be open in accordance with the opening hours of the shops in which they are located. To see which collection points are open, please check https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.
    • Can I leave my post at a post office? To minimise the risks, we encourage everyone to limit their visits to post offices to urgent reasons and use the available alternatives according to their needs: red post boxes for prepaid post, parcel lockers, and cash machines for cash withdrawals and deposits.
    • Will newspapers, magazines, pensions, letters and registered mail still be delivered? Yes. We are making every effort to deliver newspapers, magazines, pensions, letters and registered mail as normal. But take into account possible delays.
      • The mail carrier will keep a distance of at least 1,5m from the client.
      • The postman may not ring the doorbell if the package enters the mailbox or if it can be left in a safe place such as a garden shed.The aim is to eliminate physical contact as much as possible.
      • If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient.
    • My company must temporarily close, how can I receive my mail? You have the possibility of requesting a transfer of your mail or having your mail kept at the post office, for a temporary period. Your request can be made directly online.

      • ‘Temporary conservation of mail’: we keep your mail in the post office of your choice during the closure of your business - We will deliver all of your mail in one package when you return. This service may be subscribed from 1 week up to 6 weeks, the choice is yours. You can subscribe to the service via the following link: https://dmm.bpost.be/fr/b2b/storage/home

      • 'Temporary transfer service': we temporarily transfer your mail from your current address to a new address. This service may be subscribed from 2 weeks up to 3 months, the choice is yours. You can subscribe to the service via the following link: https://dmm.bpost.be/fr/b2b/mails/home

      You will find the prices for these services below: https://www.bpost.be/site/fr/solutions-professionnelles/consultez-nos-tarifs-professionnels#brieven

      For security reasons, if you request a contract online, you will be asked to validate it with a unique code which is sent to the old or the new/temporary address (asked online during the creation of the contract). Without this activation code, you cannot pay for your contract and therefore cannot finalize the contract. Due to the current situation, you have the possibility to directly call our customer service in order to claim this activation code, and avoid losing a few days before the activation of your contract.
    • What precautions are in place for bpost employees? As well as the measures that have been in force for a number of weeks, we have also taken additional measures to prevent the spread of the virus. These include:
      • Reiterating basic hygiene procedures: regular, careful handwashing, coughing and sneezing into a disposable tissue or into an elbow, minimising close contact and calling a doctor if multiple symptoms appear.
      • Teleworking.
      • Rearranging shared spaces at all bpost workplaces to ensure a minimum distance of 1,5m between people (cafeterias, meeting rooms, work posts etc).

    Sending post

    • Will newspapers, magazines, pensions, letters and registered mail still be delivered? Yes. We are making every effort to deliver newspapers, magazines, pensions, letters and registered mail as normal. But take into account possible delays.
    • What is the current situation with national and international mail deliveries? Belgium: We are doing everything possible to deliver parcels as normal. But take into account possible delays.

      Europe & International: Different countries have put measures in place that have an impact on the logistics process. For many countries it’s still possible to deliver parcels and mail but delays may occur. The number of flights and their capacity is still very limited, and we are dependent on the local situation for deliveries. That means we cannot currently guarantee delivery times for shipments to these countries. We will of course do all we can to deliver your parcels as quickly as possible.

      Countries where parcels or mail can still be delivered with possible delays:
      • Europe: all countries incl. Russia, except: Moldova, Albania, Bosnia, Belarus, Georgia, Faroe Islands, Macedonia, Montenegro and Turkey
      • America: Brazil, Canada, USA
      • Asia: China, Hong Kong, Taiwan, Japan, Singapore and South Korea

      It is not yet possible to send post and parcels to other countries. bpost is closely following developments and will inform you as soon as the situation changes.

    • Are Post Offices, Post Points and Parcel Points (previously called kariboo!) open? Yes. Post Offices remain open from Monday to Friday until 5 p.m., but they will be closed from 12:30 p.m. to 1:30 p.m. Some of them will also close on Saturdays, you can find more details on https://www.bpost.be/site/nl/zoek-bpost-uw-buurt. Post Points and Parcel Points will be open in accordance with the opening hours of the shops in which they are located. To see which collection points are open, please check https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.
    • Are the (Hyper) Masspost Centers still open? All our (Hyper)MassPost centers are currently open during their normal business hours for customers with mail and parcels. On https://www.bpost2.be/locations/business/fr/both.php you’ll find the addresses of the (Hyper)MassPost centers.
    • Will bpost still collect my parcels through the Collect service? The service is guaranteed as much as possible. It might be possible that the time of collection differs from the contractual time. In order to facilitate compliance with government-imposed measures when collecting mail, we ask you to:
      • deposit your mail in a visible and easily accessible way without the mailman having to register, call or go to another address
      • place your shipments as close to your front door as possible
      • place your barcode to your main entrance as far as possible so that it can be scanned by our postman. If the barcode is not accessible, it will not be possible to provide evidence that the postman came during this period of seclusion.
    • How can I inform bpost that it is not necessary to collect my post? If you want to inform your mail carrier that they needn’t collect your post, fill in the ‘Temporary Stop Holidays’ (TSH) form at http://bpost2.be/collect_send_stamp/nl.
      • It is possible to adjust the start date (standard 4 working days) but you can enter one of your choice (for example from today).
      • If necessary, you can make new requests through the same channel.
    • Is the First Service still in operation? The First Service is operational until further notice. We ask you, as much as possible, and as the first and most effective measure, to empty your mailbox daily.
    • How will my incoming First Service post be managed if my company is closed? if your company usually receives its mail before 9 am ('First Service'), we ask you to empty your mailbox daily so that the postman can easily deliver your mail. If your company closes in the next few days or if you fear your mailbox will be filled quickly, we invite you to subscribe to the service:

      • ‘Temporary conservation of mail’: we keep your mail in the post office of your choice during the closure of your business - We will deliver all of your mail in one package when you return. This service may be subscribed from 1 week up to 6 weeks, the choice is yours. You can subscribe to the service via the following link: https://dmm.bpost.be/fr/b2b/storage/home

      • 'Temporary transfer service': we temporarily transfer your mail from your current address to a new address. This service may be subscribed from 2 weeks up to 3 months, the choice is yours. You can subscribe to the service via the following link: https://dmm.bpost.be/fr/b2b/mails/home

      You will find the prices for these services below: https://www.bpost.be/site/fr/solutions-professionnelles/consultez-nos-tarifs-professionnels#brieven

      For security reasons, if you request a contract online, you will be asked to validate it with a unique code which is sent to the old or the new/temporary address (asked online during the creation of the contract). Without this activation code, you cannot pay for your contract and therefore cannot finalize the contract. Due to the current situation, you have the possibility to directly call our customer service in order to claim this activation code, and avoid losing a few days before the activation of your contract.
    • How will Covid-19 affect the level of service provision? During this coronavirus crisis, we are doing all we can to continue our logistics services and thereby contribute to the functioning of society. We are also striving to create the best working conditions to protect the health and safety of all our employees. There will be changes to the delivery of pensions, registered mail and parcels.
      • The mail carrier will keep a distance of at least 1,5m from the client.
      • The postman may not ring the doorbell if the package enters the mailbox or if it can be left in a safe place such as a garden shed.The aim is to eliminate physical contact as much as possible.
      • If a signature is needed to confirm receipt, the mail carrier will sign in place of the customer. This will be done in the presence of the recipient.
    • Given the possible increase in the number of parcels, does bpost have sufficient capacity to process and deliver the post? We remain committed to our duty of providing a complete postal service to the best of our abilities, with the support and engagement of our thousands of staff on the street, in sorting centres, in post office and elsewhere. Just like all postal operators around the world, bpost is feeling the consequences of this extraordinary situation on its activities. Every day we adapt our measures to fulfil the expectations of our customers and at the same time protect the health and safety of our staff.
    • Can we still request a signature for registered mail? Yes. In consultation with and in the presence of the recipient, the delivery worker will sign to confirm receipt. This minimises the chance of further spreading the virus.

    Most recent changes

    Update of 27-05-2020 10:30

    • All our post offices are open from Monday to Friday until 5 p.m, but closed during lunchtime from 12:30 pm to 1:30 pm. Most of them are now open Tuesday and Thursday until 6 p.m., and on Saturday until 1 p.m. You can find more details on https://www.bpost.be/site/nl/zoek-bpost-uw-buurt.

    Update of 20-05-2020 09:30

    • After the United States, China, Russia, Brazil and Canada, as of Wednesday 20 May we can once again deliver parcels to certain important Asian countries. It is now possible to send parcels to Hong Kong, Taiwan, Japan, Singapore and South Korea.

      Because the number of flights remains limited, and we are dependent on the local situation for delivery, we are currently unable to guarantee delivery times for destinations outside Europe. Of course, we are doing all we can to deliver your parcels as quickly as possible. bpost is closely monitoring the situation and will inform you as soon as there are changes, via the coronavirus information page.

    Update of 08-05-2020 12:00

    • From Tuesday 12 May 2020, it will be possible again to send post and parcels to the United States, Brazil, Canada, China and Russia

      Please note: you must still take delays into account. The number of flights and their capacity is still very limited, and we are dependent on the local situation for deliveries. That means we cannot currently guarantee delivery times for shipments to these countries. We will of course do all we can to deliver your parcels as quickly as possible.

      It is not yet possible to send post and parcels to other countries outside Europe. bpost is closely following developments and will inform you as soon as the situation changes.
      Express deliveries for parcels are an exception: these can still be sent to all countries outside Europe because for this service we work with specific partners.

    Update of 20-04-2020 11:50

    • Due to the high parcel volumes and the applicable safety measures there is a delay in the distribution of the parcels. It could be that a recently ordered parcel might arrive faster than less recently ordered parcel. So don’t worry if your parcel hasn’t arrived yet, it is not lost. Know that we are doing everything we can to deliver your parcels as soon as possible while assuring our people remain safe. Thanks in advance for your patience and understanding.

    Update of 16-04-2020 17:00

    Update of 14-04-2020 08:20

    • Currently, Express parcel shipments are the only way to deliver mail and parcels to destinations outside Europe. In order to guarantee an efficient process, having a detailed description of the product is important for the Express product. The shipment might require manual inspection when the description is incomplete or vague, leading to delays, or even blocking the shipment. Therefore, write the description as specifically as possible (e.g: do not just write “Toys”, but use “3 Remote Control Cars made from made of polycarbonate”; or don’t just write “Textiles”, but write “Four women’s t-shirts made of cotton”).

    Update of 02-04-2020 14:15

    • New dimensions and weight restrictions for deliveries in Italy: only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice.
    • All our (Hyper) MassPost centers remain open during their normal business hours ;

    Update of 30-03-2020 17:15

    • It is temporarily not possible to request a second presentation of parcels for which the receiver pays the shipping costs at delivery.
    • Our contact centers are open from 8 am until 5 p.m from Monday to Friday. They are closed on Saturdays.

    A look behind the scenes